A couple of weeks ago I was playing with HDRtist Pro and it crashed on me. The application put up a box to allow me to send the crash report to the developer and include any details about how I was using it at the time. As it crashed more or less on launch, I’d not really done anything at that point and I noted this and sent off the bug report. I’ve often wondered when doing this with applications as to whether it really would be helpful. In this case, a day or two later I had an
Thank you for helping us to test this release.
We do take all errors seriously, no matter how hard or how long we test, there are always problems that don’t appear on our testing machines.
For instance this bug, we’ve never seen it. We only know it exists from the error reports and thankfully the error report gives enough information to be able to alter the code to stop it from happening again.
I thought this was an excellent response and encourages me to use this application over other alternatives as it shows real developer commitment — and I would prefer to spend my money on developers that merit that. Kudos to HDRtist Pro.
I should post an example, and I will do in the near future. I previously posted this over a year ago (using the basic free HDRtist application)